What happens if one week I can’t afford my payment?
If you send us a message to let us know, then we can add your payment for your next date you are paid or double payment the following week
How often do you add new toys?
New toys are added around every 3 weeks
Do we have to set up a standing order?
Standing order are preferred as they send your payment automatically each week, however you are welcome to send your payment manually each time by bank transfer or Paypal but payment must be made before 4pm on date its due
Do you accept Paypal?
We can take payments through Paypal but if you do it must be sent using the “friends and family” option as paypal charge a fee for each transaction
Can i remove items from my box?
If you ask for items to be removed once it has been boxed up it will incur £10 admin fee to remove items, this is because it takes time to locate your, open your box back up and remove item
How many toys can you fit into a box?
All depends what you order as each toy will vary in size, in terms of value though each box will usually hold over £100 worth of items depending on what you order
How much will it cost a week?
Minimum payment is £5 per week but the amount you pay will depend on the current order total. Most customers pay somewhere between £5-£20 per week depending on the order value
Do we have to pay weekly?
Weekly is preferred but we can accept bi-weekly and also monthly
How long does delivery take once a box is paid for?
Usually takes 2-3 days
How do we know how full our box is and how much we owe?
Updates are sent out every month with your current total and a percentage full of how full your current box is
What happens if we cancel our order?
There is £15 cancel fee per box you have and whatever is left that you have paid will be posted out to yourself minus delivery cost
What sweets do we offer?
Click to here to view our sweet page for a list of sweets and their ingredients.
Know your rights to prepacked foods?
https://www.businesscompanion.info/en/quick-guides/food-and-drink/labelling-of-prepacked-foods-general?fbclid=IwAR3-QQmc1ducFNhhgLn_BL7G1UmCN3ldDM13ebgY4DqRnixv3p4QdyLUHyA#Sellingfoodovertheinternet
If we dont owe any money do we still need to pay?
Your payments are still due whether weekly/bi weekly/ monthy as you build up credit and spend on next upload